Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sovai.store. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sovai.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sovai.store.

RETURN & REFUND POLICY

At SOVAI, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.

RETURN ELIGIBILITY

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging where applicable.

Items that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund.

HOW TO REQUEST A RETURN

Please contact us before sending any item back. Include your order number and a brief description of the reason for your return.

Our support team will provide instructions for the return process.

RETURN SHIPPING COSTS

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item, as SOVAI is not responsible for items lost or damaged during return shipping.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider.

Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging.

We will review the issue and provide appropriate instructions.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. Any product-specific restrictions will be stated on the relevant product page where applicable.

CONTACT US

If you have any questions about our return and refund policy, please contact SOVAI through our Contact page.

SOVAI WELLNESS

Feel good. Live well.