Return Policy

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging
• Include all original accessories and components
• Be accompanied by your order number or proof of purchase

Beauty & Personal Care Products

For hygiene and safety reasons, opened or used skincare, beauty, wellness, and personal-care products cannot be returned unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos of the item and packaging

We will review your request and provide an appropriate solution.

How to Request a Return

To request a return, contact our support team through the Contact Support page with your order number and reason for the return.

Please wait for return instructions before sending any item back.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following items generally cannot be returned:

• Used or opened personal-care products
• Gift cards
• Items marked as final sale
• Products damaged through improper use

Return Shipping

If the return is due to a defective, damaged, or incorrect item, SOVAI will provide appropriate assistance with return shipping.

For other returns, the customer may be responsible for return shipping costs.

Contact Us

If you have any questions about our return policy, please contact our support team.