Shipping Policy
At SOVAI, we carefully prepare every order to make your shopping experience simple and enjoyable.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order has been shipped.
Shipping Times
Estimated delivery times may vary depending on your location:
- United States & Canada: 5–12 business days
- United Kingdom & Europe: 5–12 business days
- Australia & New Zealand: 7–15 business days
- Other international destinations: 7–20 business days
Please note that delivery times are estimates and may be affected by customs, holidays, weather, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order.
From time to time, SOVAI may offer free shipping promotions. Any applicable promotion will be displayed on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. You can use it to follow your package's delivery progress.
Customs & Duties
International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
Incorrect Address
Please make sure your shipping address is correct before completing your purchase. SOVAI is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address.
Delayed or Lost Packages
If your package appears to be delayed or lost, please contact our support team with your order number. We will do our best to assist you and work with the shipping carrier to resolve the issue.